Privacy policy

1. Who we are

A Book's Life is the name used for the book reuse and donation service presented on this website. For personal information handled through this website, A Book's Life is responsible for deciding why and how that information is used.

Website: https://myreset.uk/
Contact: inquiry@abookslife.co.uk

2. Information we may collect

We collect only information that is relevant to operating the website and responding to people who contact us. Depending on how you interact with us, this may include:

• your name, email address, telephone number and organisation, where you choose to provide them;
• the contents of messages, enquiries and correspondence you send to us;
• venue information supplied by prospective book-bank hosts, such as a business name, postcode and details about the proposed location;
• technical information generated when the website is used, such as IP address, browser type, device information, timestamps and security or server logs; and
• records connected with organisations we work with, including schools, community groups, host locations and service providers.

Please do not send sensitive personal information unless it is genuinely necessary for your enquiry.

3. How and why we use personal information

We may use personal information to:

• reply to questions about donations, book banks, accessibility or our work;
• assess and manage potential book-bank host locations;
• manage relationships with schools, community organisations, recyclers and other partners;
• operate, maintain, secure and improve the website;
• keep appropriate administrative and legal records; and
• meet legal, regulatory or safeguarding obligations where they apply.

Our lawful bases may include taking steps at your request before entering an agreement, performing an agreement, complying with a legal obligation, and our legitimate interests in operating and protecting A Book's Life and responding to genuine enquiries. Where consent is the appropriate basis, you may withdraw it at any time.

4. Where the information comes from

Most information comes directly from you when you email us or otherwise contact us. Technical data may be generated automatically by the website, hosting provider or security systems. We may also receive business contact information from a venue, school, partner organisation or public business source where it is appropriate to make contact.

5. Who we may share information with

We do not sell personal information. We may share information only where reasonably necessary with:

• website hosting, IT, security and email service providers;
• professional advisers such as accountants, insurers or legal advisers;
• schools, host venues, collection partners, reuse or recycling partners where sharing is necessary for a specific arrangement; and
• public authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.

Service providers acting for us are expected to use information only for the agreed purpose and to protect it appropriately.

6. International transfers

Some website, hosting or email suppliers may process information outside the UK. Where personal data is transferred internationally, we expect appropriate safeguards to be used as required by UK data protection law, such as an adequacy regulation or approved contractual protections.

7. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected. Routine enquiries are normally deleted or anonymised when they are no longer useful, and generally within 24 months. Records connected with an ongoing host, supplier or partner relationship may be retained for the life of that relationship and afterwards where needed for legal, tax, insurance or dispute-resolution purposes.

Security logs may be kept for a shorter period unless they are needed to investigate an incident.

8. Security

We use reasonable organisational and technical measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. No internet service can guarantee absolute security, so please avoid sending unnecessary sensitive information by ordinary email.

9. Children

The public website is not designed to collect personal information directly from children. If you believe a child has provided personal information to us inappropriately, contact us so we can review and, where appropriate, delete it.

10. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain uses. Where we rely on consent, you can withdraw that consent.

We may need to confirm your identity before acting on a request. You also have the right to complain to the Information Commissioner's Office (ICO). More information is available at ico.org.uk.

11. External websites

Our pages may link to websites or services operated by other organisations. Their privacy practices are their responsibility, so you should read their notices when using those services.

12. Contact and changes to this policy

For a privacy question or rights request, email inquiry@abookslife.co.uk.

We may update this policy when our services, suppliers or legal obligations change. The date at the top of this page shows the latest revision.